You cannot install knowledge.
Executive Information Technology Consulting
Expert guidance and methodical reveiw of the processes, services, frameworks and capabilities to ensure alignment with business startegy, mitigation of risks and maximize return on investment from information technology projects and investments.
Business Process Analysis & Improvement
A comprehensive assessment of business and information processes which identifies improvement opportunities and catalogs undocumented workflows with are developed in cooperation with process and service managers.
Policy, Process & Procedure Development
A cooperative and collaborative process to identify, understand, document and standardize the services and methods of workgroups, enabling the productivity and quality improvements inherent with repeatable and measureable processes.
ITIL/ITSM Implementation & Continual Service Improvement
Full lifecycle information technology service management implementation services.
Service Catalog Development
The foundation of ITIL implemenations; department or marketplace offerings presented in a concise publication that articulates value in business terms, demonstrates understanding of requirements and establishes service level and quality expectations for customers.
ITSM Software Deployment & Configuration
Implementation, conversion, migration, customization, transition and deployment capabilities for ChangeGear customers; in capacities ranging from full project accountability to staff augmentation, subject matter expertise, design, architecture and alignment with implemented ITIL/ITSM processes.
Project, Program & Portfolio Management
Professional, disciplined and delivery focused-leadership, assuring successful project completion, outcome and customer satisfaction. Proficient with waterfall, agile, scrum, interative and critical path methodologies.
Project Artifact Development
Authoring of a variety of service management, project management and information security documents and artifacts.
Education & Training
Services include conducting on-site courses and workshops (contact us for current list of qualifications) and developing and delivering custom curriculum and assessments.
Arlington, VA (703) 474-9400
Tampa, FL (727) 231-4782
Monterey, CA (831) 324-5158